Participation Conditions

1. BOOKING:
We recommend that you book as early as possible. Please use the online booking form. Fill it out completely. The contract is then made with SPRACHCAFFE when the application has been accepted. We will confirm this in writing.

2. PAYMENT:
We ask you to pay 10% of the total holiday cost within one week of receiving the booking confirmation/invoice, however, without exceeding a maximum of 250 Euro per person. This payment will be discounted off the total amount payable. The amount for an insurance package or the cancellation insurance is not included in the total holiday price and is due together with the first payment. The payments you make for the holiday are insured against insolvency under § 651 k, paragraph 3 of the BGB (German Civil Code). With the booking confirmation/invoice you also receive the security certificate by way of "qualified" travel documents. Payment of the outstanding costs is due about 4 weeks before departure. Travel documents will be sent to you by SPRACHCAFFE or by your travel agent.

3. LACK OF SERVICE:
Complaints with regard to the services agreed with the travel operator must be reported as soon as possible, so that immediate help can be put in place. If SPRACHCAFFE has no chance to remedy the situation because the client omitted to report a complaint, a reduction in price shall not be possible in such case.

4. PRICE CHANGES:
Changes and deviations from the agreed contents of the travel contract, which contract will be necessary, and which do not contradict SPRACHCAFFE faithful and faith, are permitted provided that the modifications and variations are not substantial, not to a significant change in the travel service and the
Overall layout of the travel booked are not affected. Located between the conclusion of the contract and the journey is a period of more than 4 months, we are entitled to the travel permitted by law to change so that when an increase in transport costs, government taxes such as airport or port taxes or, for the current trip rates is taken into account. A price increase is only possible in the relationship, as revised after the conclusion of the contract cost factors on the price impact. We are committed to 21 Day before the departure date on a proposed price information. A price increase after that date is not legally permissible. Both at a price increase of more than 5% of the tour as well as a substantial modification of an essential travel services you can cancel the contract or, as an authorized trip cancellation by us, to participate in a journey of at least equivalent, if we are in a position are such a trip from our offer at no extra price. They are committed to these rights promptly after receipt of the notice of change to us to argue. To this end, we recommend the writing. Flight time changes and changes in the airline charter flights are possible at any time and expressly reserved.

5. CANCELLATION:
5.1 Cancellaton by tour operator
SPRACHCAFFE may be a failure in the catalog advertised minimum number of participants in accordance with the following provisions to resign:

a) Sprachcaffe is committed to the traveler. If there is a cancellation of the trip, we will immediately call to explain if the trip, due to failure of the minimum number of participants, is not implemented.

b) The resignation of the tour operator must be at least 4 weeks before travel begins.

c) The tour participants will receive the payments already made fully refunded immediately.
Disrupts travel participants despite a warning the implementation of the journey, or he behaves grossly contrary, it has SPRACHCAFFE the right, without notice. The claim on the price remains SPRACHCAFFE receive any expenses saved the trip participants will be credited.

5.2 Cancellation by the customer
You may cancel your holiday at any time before departure. In your own interests and to avoid any misunderstandings we recommend you do this in writing as soon as possible. If you cancel the holiday we are within our rights to ask for appropriate compensation for the precautions taken and our expenditure. When calculating the compensation we will normally consider any expenditure saved and other possible costs that we have incurred. The date your cancellation letter arrives at SPRACHCAFFE or at the travel agents you were registered with, is decisive in calculating the cancellation fees. The amount of the cancellation fee depends on the cost of the holiday. In general the cancellation flat fees that we, unfortunately, have to charge for every participant are as follows. You do have the right, however, to prove to us that the costs incurred are less than the required cancellation fees. The cancellation fees are:
up to 30 days before departure 30%
from 29 to 22 days before departure 40%
from 21 to 15 days before departure 50%
from 14 to 7 days before departure 60%
less than 6 days before departure 100%, of the total cost of the holiday.

The evidence does not harm or damage is limited to the passenger reserved.

LANGUAGE COURSE
Our school offers very different levels of courses. In group courses we are only able to put everyone into the correct groups on the first day of the course. For this reason we cannot rule out that in exceptional cases as a result of the test only one or two people are found to have the same level. In this case the school runs the classes as a (semi) individual lesson whereby the number of lessons is reduced and at least 60% of the duration of the booked group course is given as (semi) individual lessons (instead of 20 lessons in a group, there will be 12 individual (or in twos) lessons, instead of 30 lessons in a group, there will be 18 individual (or in twos) lessons). In any case it is an "upgrade", an increase in quality that you do not have to pay any extra for.
COOKING COURSE
Order in the case of a small number of participants (1-2 persons) carrying out the cooking classes to guarantee will be at least 60% of the duration of the booked course offered. That means that in this case 3 teaching days, instead of 5 days to be carried out.

6. TRIP CANCELLATION FEES PACKAGE
Be replaced by the cancellation costs for non-commencement of journey. Failure to travel due to unexpected illness or serious injury accident, wear a self-retains 20% of the cancellation costs, if not acutely needed hospital treatment vollstationäre occasion of the trip was canceled.

7. BOOKING CHANGES:
As far as is possible we will alter your booking up to 31 days before departure with regard to dates, accommodation etc. Should you decide to opt for another service instead of the original one or wish to change the people travelling after signing the holiday contract with us, then, unfortunately we have to charge an alteration fee of 75 Euro for our additional administrative expenses..

8. LIABILITY:
Liability for damages, which are not physical is limited to three times the amount of the total cost of the holiday in the case of contractual compensation claims. This is valid as long as the holiday-maker's damage was not intentionally caused by us or due to gross negligence on our behalf or that SRACHCAFFE alone is responsible for the damage to of one of the holiday-makers because of a service supporter's mistake.

9. Travel, foreign exchange and customs regulations
Sprachcaffe draws customers to all major provisions in the travel documents to travel. It is assumed that the customer is a citizen of the Federal Republic of Germany. The customer is responsible for compliance with all of the implementation of the major travel regulations. All disadvantages resulting from non-compliance with these requirements grow, at its expense. The customer himself has to make sure that the passport and other documents required sufficient valid.

10. INEFFECTIVENESS OF ONE OF THE TRAVEL CONDITIONS:
Should one of the above travel conditions become ineffective, or inadmissible, this has no effect on the state of any of the other conditions.

TOUR OPERATOR:

SPRACHCAFFE Reisen GmbH
Gartenstr. 6
60594 Frankfurt am Main
Telephone: (069) 61 09 120
Fax: (069) 79 120 10 01
HRB 25400 Frankfurt/M

As of January 2009 printing errors reserved!